FREQUENTLY ASKED QUESTIONS

SHIPPING

What Shipping Methods Are Available?

We offer a wide range of shipping methods which include but are not limited to DHL, USPS, Fedex and EMS.

Do You Ship Internationally?

Yes, we ship internationally to more than 200 countries.

How are shipping costs calculated?

Shipping costs are calculated based on the shipping method (air, sea or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical.

How Long Will It Take To Get My Package?

It all depends on your country and the shipping method used. The shipping duration averages between 5-25 days.

PAYMENT

What Payment Methods Are Accepted?

We currently accept all major credit/debit cards from Visa, Mastercard, American Express, JCB and Discover. We also accept payments via Paypal.

Is Buying On-Line Safe?

It is 100% safe on our website as we use SSL encryption and never store your card details or any other sensitive information.

ORDERS & RETURNS

How do I place an Order?

You can place an order by adding a product to your cart, selecting the shipping method and then paying with your preferred payment method.

How Can I Cancel Or Change My Order?

You can cancel or manage your order by logging in to your account and going to your my orders list.

Do I need an account to place an order?

It is not necessary to have an account to place an order, you can always place an order as a guest.

How Do I Track My Order?

You can track your order from within your account or by going to the order tracking page here - http://whysoviral.com/order-tracking.

How Can I Return a Product?

You can return a product simply by logging into your account or by contacting us with your order number and issue.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when: The item you ordered did not arrive within the time promised by the seller. The item you received was not as described. The item you received that was assured to be genuine was fake.
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